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Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective

机译：使用基于Web的自助服务系统将信息技术支持知识传递给企业客户：从支持组织的角度看成功的关键因素

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Cooper, Vanessa; Lichtenstein, Sharman; Smith, Ross;
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年度 2006
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正文语种 eng
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1. Knowledge transfer in enterprise information technology support using web-based self-service systems [J] . Vanessa Cooper, Sharman Liechtenstein, Ross Smith International Journal of Technology Marketing . 2006,第2期

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2. Critical success factors of the continued usage of digital library successful implementation in military-context: An organisational support perspective [J] . Abdul Rahim Abdul Rahman, Suhana Mohezar, Nurul Fadly Habidin, OCLC Systems and Services . 2020,第1期

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3. Enterprise systems' life cycle in pursuit of resilient smart factory for emerging aircraft industry: a synthesis of Critical Success Factors'(CSFs), theory, knowledge gaps, and implications [J] . Rashid Asif, Masood Tariq, Erkoyuncu John Ahmet, Enterprise information systems . 2018,第1a5期

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4. Critical success factors for implementing supply chain management systems - the perspective of selected German enterprises [C] . Leyh Christian, Thomschke Julia Federated Conference on Computer Science and Information Systems . 2015

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5. Knowledge management and information technology in customer support: A quantitative assessment of the U.S. Navy's distance support program. [D] . O'Malley, Kevin Dermit. 2010

机译：客户支持中的知识管理和信息技术：对美国海军远程支持计划的定量评估。
6. Enabling Cross-Platform Clinical Decision Support through Web-Based Decision Support in Commercial Electronic Health Record Systems: Proposal and Evaluation of Initial Prototype Implementations [O] . Mingyuan Zhang, Ferdinand T. Velasco, R. Clayton Musser, 2013

机译：在商业电子健康记录系统中通过基于Web的决策支持来实现跨平台临床决策支持：初始原型实现的建议和评估
7. Enabling successful web-based information technology support for enterprise customers: a service provider perspective of stakeholder-based issues [O] . Cooper, Vanessa, Lichtenstein, Sharman, Smith, Ross 2007

机译：为企业客户提供成功的基于Web的信息技术支持：服务提供商对基于利益相关者的问题的看法

Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective

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